Frequently Asked Questions
Everything you need to know about your Slatkin + Co. experience.
How long will it take for my order to ship?
Standard orders are typically processed within 1-3 business days. Once shipped, you will receive a tracking number via email, and delivery usually takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for unused and unopened products in their original packaging. Please contact our customer support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your fragrances and candles safe to use?
Yes, all Slatkin + Co. products are formulated with high-quality ingredients that meet or exceed industry safety standards. We use lead-free wicks and premium fragrance oils for a clean, consistent burn.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our shipping capabilities to more international destinations in the near future.
How can I track my order status?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link. You can also log into your account on our website to view your order history and real-time status updates.